Terms of Service – Crux Experts LLC

Acceptance of Terms

Welcome to the Crux Experts LLC website (cruxexperts.com) and services. By accessing or using our website, platforms, or any of our digital marketing and related services (“Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you should not use our website or Services.

Definitions

In these Terms, “Crux Experts LLC” (also referred to as “Crux Experts,” “the Company,” “we,” or “us”) provides digital marketing, online reputation management, web hosting, SaaS applications, and related services. The term “Services” refers to all products and services offered by Crux Experts, including but not limited to SEO, PPC, online reputation management, affiliate marketing services, SaaS applications, website hosting or development, and other digital services. The terms “Client,” “Customer,” or “you” refer to any individual or entity using our website or purchasing/using our Services.

Use of Services and Site

Eligibility: You must be at least 18 years old and capable of entering into a legally binding contract to use our Services. Use of the website and Services is void where prohibited by law.

User Account: If you create an account or use a client portal on our site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Prohibited Uses: You agree to use our Services only for lawful purposes and in accordance with these Terms. You will not: engage in illegal or harmful activity; transmit or store infringing, obscene, defamatory, or unlawful material; introduce malware or attempt unauthorized access; impersonate another or misrepresent affiliation; resell or exploit Services beyond permitted scope. We may suspend or terminate access for violations.

Client Responsibilities and Content

If you provide any content, data, or materials to us as part of using the Services, you affirm that you own or have the necessary rights to use such content and grant us a limited license to use it to perform the Services. You represent and warrant that your content does not infringe third-party rights and does not contain unlawful material. You agree to cooperate and provide timely feedback and access.

Services and Performance

Crux Experts will use commercially reasonable efforts to deliver the Services as described. However, digital marketing outcomes cannot be guaranteed. No representations or guarantees are made regarding expected benefits, results, ROI, rankings, or other outcomes. Services are provided “as is” and “as available.”

Third-Party Platforms: Our Services depend on platforms we don’t control (e.g., Google, social networks, review sites). We disclaim liability for actions by those third parties. You are responsible for compliance with any third-party terms or laws applicable to your content or websites.

No Professional Advice: Unless explicitly agreed in writing, our Services do not constitute legal, financial, or professional advice.

Fees, Payment and Billing

Fees: You agree to pay fees per your order, proposal, or contract. Prices are in USD and exclude taxes.

Invoicing and Payment: Payments are due per agreed terms. By providing a payment method, you authorize charges; recurring services may be auto-charged.

Late Payment: We may suspend Services for non-payment; overdue balances may accrue interest and collection costs.

Non-Payment and Termination: Accounts significantly past due may be suspended or terminated.

No Chargebacks: You agree not to initiate chargebacks contrary to these Terms; we reserve the right to dispute them.

Cancellation and Refund Policy

Service Cancellation: You may request cancellation; timing and impact depend on billing cycle or project status.

No Refunds on Completed Services: All sales are final once work has begun or services are delivered.

Deposits and Milestones: Deposits are non-refundable once corresponding work has begun.

Credits or Service Revisions: At our discretion, we may offer additional service or credits in lieu of refunds.

No Guarantees of Outcomes; No Money-Back Guarantees: Except where explicitly agreed, we do not offer refunds based on outcomes.

Service Interruption or Non-Delivery: If we cannot deliver due to our action/inaction before work begins, we will refund the undelivered portion.

Intellectual Property Rights

Crux Experts Content: Site content is owned by or licensed to Crux Experts. You receive a limited, non-transferable license for personal/internal business use.

Client Materials and Deliverables: You retain ownership of materials you provide; deliverables become your property upon full payment, subject to our retained rights in pre-existing IP and methodologies.

Third-Party Content and IP: Third-party content may be subject to separate licenses; you must comply with those terms.

Privacy and Data Protection

Your use is governed by our Privacy Policy. If we process personal data on your behalf, we act as a service provider and will handle data per applicable laws; you are responsible for having rights/consents to allow such processing.

Confidentiality

Each party may receive Confidential Information. We will protect such information and use it only to fulfill obligations hereunder, subject to customary exceptions.

Disclaimer of Warranties

The website and Services are provided “as is” and “as available” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Limitation of Liability

No Indirect Damages: We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

Cap on Direct Damages: Our total cumulative liability will not exceed fees you paid to Crux Experts for the specific Service during the six (6) months prior to the event.

Indemnification

You agree to defend, indemnify, and hold harmless Crux Experts and its affiliates from claims arising out of your use of the Services, content you provide, your breach of these Terms, or violations of law/rights of others.

Termination

By Client: You may stop using the site anytime; contracts may be terminated per their terms and may include fees for early termination.

By Crux Experts: We may suspend or terminate access for breach, non-payment, or other reasons. If a Service becomes non-viable, we may discontinue it and may refund prepaid fees for undelivered Services.

Modifications to Terms or Services

Updates to Terms: We may modify these Terms from time to time. Continued use constitutes acceptance.

Changes to Services: We may modify, suspend, or discontinue parts of the website or Services.

Governing Law and Dispute Resolution

Governing Law: Alabama law governs, to the extent permitted. Jurisdiction and Venue: Exclusive jurisdiction lies in Baldwin County, Alabama (or closest appropriate jurisdiction). Time Limits: Claims must be filed within one (1) year where permitted.

Miscellaneous

Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control.

Entire Agreement: These Terms, together with any Service-specific agreements and referenced policies, form the entire agreement.

Assignment: You may not assign without our consent; we may assign in connection with corporate transactions.

No Waiver: Failure to enforce a provision is not a waiver. Severability: Invalid provisions will be limited or removed; remaining provisions continue in effect. Relationship of Parties: Independent contractors. Headings: For convenience only.

Contact Information

• Online Contact Form (preferred):Contact us
• Postal Mail: Crux Experts LLC, 2074 S McKenzie St., Suite 328, Foley, AL 36535, United States