Question 1

What exactly will you do to monitor my Google reviews?

Accepted Answer

We set up systems to watch your Google Business Profile 24/7 so whenever a new review good or bad pops up, you're alerted. We also track rating trends, review keywords, and review velocity, giving early warning of potential issues like fake review attacks or competitor sabotage.

Question 2

Can you remove negative or fake reviews?

Accepted Answer

While we can't always force removal, we help challenge reviews that violate Google's policies (fake, spam, defamatory, irrelevant). We draft removal or dispute requests and submit them for you. If removal isn't possible, we respond strategically and boost positive content to minimize the damage.

Question 3

How long does it take before I see results?

Accepted Answer

You should see initial improvements like an increase in new positive reviews, responses posted, and alerts catching issues within 30 days. Larger gains, such as higher average ratings and improved local search ranking, usually follow over the next few months.

Question 4

Are the positive reviews genuine?

Accepted Answer

Yes. All positive reviews we help generate come from real customers you've served. We use targeted email/SMS outreach to ask satisfied customers to share their experiences. We do not use fake or paid reviews, which violate Google's policies and can harm your credibility.

Question 5

What if a former employee or someone malicious is posting unfair reviews?

Accepted Answer

We respond quickly to suspicious reviews, help you submit formal complaints, and flag them as fraudulent. At the same time, we generate positive reviews to dilute the impact and keep your rating strong, while optimizing your profile so positive content stays front and center.

Question 6

Will this service improve my visibility in local search?

Accepted Answer

Yes. Reviews and ratings are major ranking factors for Google's local search. More positive reviews, timely responses, and an optimized Google Business Profile all help improve your visibility, increase clicks, and bring in more local customers.

Question 7

How many reviews per month will you drive to my profile, and what if I want more?

Accepted Answer

Each plan includes a set number of authentic positive reviews per month (for example 8, 20, or 50+). If you want more, we offer review-outreach add-ons. We coordinate with you on which customers to contact and how often, so you're fully in control.

Question 8

What's included in the guarantee? What happens if I'm not satisfied after 30 days?

Accepted Answer

Our 30-Day Results Guarantee means if you don't see measurable results (such as increased positive review count, responses posted, or disputes handled) in the first 30 days, you can request a full refund. Expectations are clearly defined up front.

Question 9

How do you handle review responses?

Accepted Answer

We craft responses to both positive and negative reviews. Positive responses build goodwill and loyalty. Negative responses are carefully written to show accountability, offer solutions, and protect your brand image. The volume of responses depends on your plan level.

Question 10

What makes your service different from using a software tool?

Accepted Answer

Software tools only monitor and automate tasks. We provide full strategy, human response writing, dispute handling, crisis management, review generation, and profile optimization. It's hands-on, strategic work that drives stronger results than software alone.

Question 11

What do I need to do from my side?

Accepted Answer

Very little. We'll need access to your Google Business Profile and a list of customer contacts for outreach. Occasionally you'll approve responses or disputes. Otherwise, we handle all monitoring, responses, outreach campaigns, and profile updates for you.

Question 12

Is there any risk of violating Google's policies?

Accepted Answer

No. We fully comply with Google's review policies. We only solicit real customer reviews, never fake or paid ones, and follow Google's legitimate dispute process for removals. This ensures your reputation growth is safe, sustainable, and penalty-free.

Everything You Need to Know

General Questions

Services Questions

Pricing Questions

Technical Questions

Still Have Questions?

Everything You Need to Know

General Questions

GeneralWhat exactly will you do to monitor my Google reviews?

GeneralHow long does it take before I see results?

GeneralWhat do I need to do from my side?

GeneralWhy is the review system broken and how does this affect my business?

GeneralWhat makes Crux Experts different from other reputation management companies?

GeneralDo you work with businesses in all industries?

GeneralHow do I know if my business is being targeted by fake reviews?

Services Questions

ServicesCan you remove negative or fake reviews?

ServicesAre the positive reviews genuine?

ServicesHow do you handle review responses?

ServicesWhat makes your service different from using a software tool?

ServicesWhat evidence do you gather to fight fake reviews?

ServicesHow do you handle coordinated fake review attacks?

ServicesDo you provide crisis management for reputation emergencies?

ServicesWhat ongoing protection do you provide after resolving immediate issues?

Pricing Questions

PricingHow many reviews per month will you drive to my profile, and what if I want more?

PricingWhat's included in the guarantee? What happens if I'm not satisfied after 30 days?

PricingAre there any setup fees or hidden costs?

PricingCan I change my plan or cancel at any time?

PricingDo you offer discounts for annual payments or multiple locations?

PricingWhat happens if my business grows and I need more comprehensive protection?

Technical Questions

TechnicalWill this service improve my visibility in local search?

TechnicalWhat if a former employee or someone malicious is posting unfair reviews?

TechnicalIs there any risk of violating Google's policies?

TechnicalHow do you ensure the security of my business information?

TechnicalWhat platforms do you monitor besides Google?

TechnicalHow do you handle reviews in different languages or from international customers?

TechnicalWhat reporting and analytics do you provide?

TechnicalHow do you stay updated on changing platform policies?

Still Have Questions?